Staff turnover at Prenax is extremely low with most of our staff having worked on average at least 10 years for the company. Excellent service is the product in our industry, and the technology supports the people – not the other way round. Service excellence is a product of experience of the individuals and the culture of the business. Customer service has been at the heart of Prenax ever since the business was founded over 20 years ago. We have won awards for it all over the world and we continue to focus our management efforts on maintaining this excellence.
Every customer has their own dedicated account manager looking after their service needs. We have no call centres and no frustrating multilayered automated telephone systems. We don’t hide from our customers. Each account manager can make decisions and takes ownership. Their direct line is on every page of the online system.